Frequently Asked Questions

Here we list some of the questions most frequently asked by our patients! If there is anything you want to know that is not covered below our friendly staff would be more than happy to help! Please call or email us today!

The price is much lower than other dentists? It seems too good to be true!

We only deliver the one treatment. Clear Aligners! By running a streamlined operation with the latest technology dedicated to only this service, we keep our costs low. By focusing on only this select service, our dentists get extensive experience and become extremely efficient, further increasing the quality of our work and our efficiency. This means there’s even more savings to pass on to our patients!

My dentist tells me that if the price is so cheap, the quality is low. After all, you get what you pay for right?

This is incorrect. At Australian Smiles Clinics, we use the highest quality materials, all locally sourced from Australian suppliers, and TGA approved. We proudly offer the highest quality results utilising cutting edge technology and we can say unequivocally that there is no compromise on quality at Australian Smiles Clinics and we do not cut corners, despite our low prices. In a full-service dental surgery, a complete range of services is delivered which is often time consuming for dentists and requires a large volume of specific and costly materials, equipment, and instruments. Additionally, multiple support and administration staff are required to handle the volume of work associated with a full-service dentist. Here at Australian Smiles Clinics we have made a conscious decision to eliminate these procedures. By limiting our services to just clear aligners we are extremely efficient and we have been able to bring down operational costs significantly, and can pass these savings on to you, our patients. So, while our prices are much lower than other dentists, we are a private company owned by a group of 23 dentists and we stand behind our quality 100%!

How qualified are your dentists and where are your dentists trained?

Most of our dentists are locally trained in leading universities around Australia. For our other dentists that have trained overseas in the UK, Europe, or the subcontinent, they have passed rigorous exams to ensure their suitability for Australian practice and have since had extensive experience in private practice settings around Australia. All our dentists have current Australian registration and engage in regular continuing education. Many of our dentists are even delivering training courses or mentoring to other dentists all around Australia in clear aligners. You’re in safe hands with a highly experienced team with 100+ years of combined experience.

I need a clean and/or fillings and/or other services not listed on your website. Can you do this for me?

We love that you love our services and want to entrust all your dental care with us, however, to keep prices as low as possible for the services we do offer, we unfortunately are unable to provide all types of treatment at Australian Smiles Clinics. While we cannot do these treatments ourselves, we do have partner surgeries that are able to deliver these treatments for you, and we would be happy to make a recommendation. Alternatively, you can keep seeing your regular dentist for these treatments and see us for your clear aligner therapy.

I don’t know if I need clear aligners. Can I still come in?

It can be difficult to know what we need to have done, especially when it’s inside our mouths and we can’t see it!

However, we can typically tell if you will be eligible for clear aligners once we see your photos. Please click this link to send through your photos and book your free consultation.

I have health insurance! Do you take insurance?

Yes, we certainly do! We also have a HICAPS machine on site for instant claiming of your benefit, so you only pay whatever small gap remains. But it gets even better – often we can utilise your yearly limits by spreading the cost over either calendar or financial years. Sometimes you may have no gap! For anything that your health insurance doesn’t cover, we also offer payment plans that are zero deposit and interest free, or we can take payment via cash, credit card or debit cards. Whatever works for you. If you have any questions at all about healthfund benefits, our staff will be only too happy to help.

Do you offer payment plans? Can I pay off my treatment?

Yes, you certainly can! We offer zero deposit, no interest payment plans, with no credit checks! There are four easy questions which our treatment coordinators can help guide you through. We also have the option of early release of super for eligible patients who are suffering from mental health issues due to problems with their teeth. Not only do we offer the best possible prices in the industry, but we offer payment plans to allow our services to be truly accessible to everyone!